The majority of conversion rate optimization companies don't give any guarantees on app first time user experience improvement and just invoice a fixed monthly rate without any uplift obligations.
We conduct preliminary quantitative analytics before we accept a project so that we can forecast a specific percentage of increase of first time user experience that we can achieve by an agreed time milestone.
As an example, it could be 9% total first time user experience improvement in two months.
In case of not delivering on time, which happens in 4-7% of cases, we make more A/B tests FREE of charge until we provide the promised first time user experience growth.
Sounds fair? This estimation of guaranteed growth is based on our experience of experimentation on 36 million monthly users of our clients in app and understanding of first time user experience benchmarks.
How do we optimize app first time user experience?
Ask them about the experience with:
The majority of conversion rate optimization agencies claim to have CRO process experience and pitch the same things about their mastery in UX research and experiments.
And you should have some hard skills to understand the level of these skills on initial calls, which could be hard to do.
How do you choose if you can't do a competence assessment on data analytics and statistics? In this case you can look at their track record in the same business model, as any app has similar problems and best practices.
Isn't it useful when your contractor has already carried out the same analytics on millions of users and gathered insights on how to optimize first time user experience? However, different business models typically have completely unique technical and analytics stacks that require different specialists, processes and mindsets.
And if you choose an agency expecting a turnkey solution, you don t want the agency to be inexperienced or find them quickly hiring freelancers to cover gaps in their team, right? Last but not least is market expertise, which is all about knowing particular customer needs.
And that's the key focus of the research if the agency already has the business model expertise.
So it's obviously a clear competitive advantage if the contractor has that, but it dramatically decreases the choice of contractors that have all three pillars (process, App, and industry expertise).
But if the agency has worked with 326 clients like we have, then they likely have experience in you.
And even if it's from a different business model it could be even more valuable as it can uncover uncommon first time user experience optimization tactics that your competition may be not use right now.
What are the best techniques to improve first time user experience?
With the experience of optimizing a number of app customers, we understood that there is no universal list of top-performing techniques to improve first time user experience. The key is in the depth of quantitative and qualitative research that results in representative data on the biggest drop off. The universal best practices for first time user experience optimization are typically already utilized by your competition and already don't drive desired uplift. And the role of a conversion rate optimization agency is invent new mechanics, utilizing processes from other industries that are not yet implemented by the competition.
What is the pricing of first time user experience conversion optimization services?
Pricing depends on the amount of of monthly traffic, user flows and the amount of transactions to estimate the number of a/b tests, the required results and the complexity of achieving that.
What happens if the promised first time user experience uplift is not delivered?
We do more split-tests for free until we bring the promised first time user experience growth. This obligation is included in the contract and we do this anyway to further the name of one of the most respected CRO agencies.
What is the process to increase app first time user experience?
1. Data tracking audit. 2. Investigate the most problematic first time user experience bottleneck and get quantitative and accurate data on the reason behind it. 3. Make a new version of the interface and copy. 4. Develop an experiment and conduct rigid QA. 5. Calculate the results!
How to track first time user experience uplift?
We track the impact on first time user experience based on experiment data. If you haven't heard of A/B testing, it's splitting the users between two or more variations of the same funnel step to collect statistically valid data on the effect on the first time user experience. We do a conversion tracking audit before starting with A/B testing, to make sure the data is not polluted and agree on the formula to calculate the first time user experience.
What is first time user experience?
If you are new in app then you should learn not only the main KPIs such as first time user experience and their definitions, but also their connection to each other, ways, processes, tactics, strategies to grow it and the basics of data analytics, so that you can estimate the results. Schedule a strategy session with our senior conversion rate optimization managers to get detailed answers to your specific questions.
Very impressed by the speed and efficiency of the team’s work. All the proposed changes and updates are always backed by data, not by assumptions. Since we’ve started working together in August 2019, the UX of our website has vastly improved and our monthly revenue has increased by 200% (tripled).
The Conversionrate.store completely turned around our website conversion delivering an 88% increase in the total number of conversions. Their work is logical and smart, both identifying and improving existing funnels and creating new funnels for conversions delivered by excellent UX/UI. We are incredibly happy with their work and highly recommend working with them.
Conversion Rate Store increased my free trial to paid customers conversion rate by 86% (!!!). Very happy with the result of the CRO project and highly recommend working with them.
The team from the Conversion Rate Store produced the most profitable UX solution of all that have ever been tested on Bigl.ua
Conversion Rate Store have been instrumental to our online growth, we have seen a 26% increase in visitor to lead conversions. Their pragmatic approach has completely removed the guesswork from conversion rates, and just delivered results. If you are looking to dramatically improve your conversions online, speak with Conversion Rate Store.
We achieved 4X growth in leads with Conversion Rate Store"s team over a period of two months. They have excellent proficiency in data analysis and the creation of CRO recommendations. Highly recommend working with them.
The Conversion Rate Store team identified significant user friction in the ticket booking process on Flyuia.com and provided a UX solution that generated a 24% (!) ARPU uplift.
Conversionrate.store boosted Prom.ua’s desktop revenue by 6%. The project was on performance-based basis and turned a positive ROI within a month.
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